Shipping policy

Last Updated: July 18, 2026

Thank you for shopping with AK Emporium. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.

1. Shipping Coverage

We currently deliver to all major cities and remote areas across Pakistan.

2. Order Processing

  • Orders are processed within 24-48 hours after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales or promotional events, processing may take slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2-4 working days
  • Other Cities: 3-6 working days
  • Remote Areas: 5-7 working days

Delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.

4. Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout before payment.
  • Free shipping promotions will be clearly mentioned on the website whenever available.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most areas of Pakistan.

Please ensure someone is available at the delivery address to receive the parcel and make the payment.

6. Order Confirmation

For security purposes, our customer support team may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

7. Order Tracking

Once your order has been dispatched, you will receive:

  • Courier company details
  • Tracking number (where available)

You can use this information to monitor your shipment.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

AK Emporium is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Additional shipping charges may apply if an order needs to be re-shipped.

9. Failed Delivery Attempts

If our courier partner is unable to deliver because:

  • the customer is unavailable,
  • the address is incorrect,
  • or the customer  refuses the parcel,

the order may be cancelled or returned to our warehouse.

10. Damaged or Incorrect Items

If you receive:

  • a damaged product,
  • a defective item,
  • or the wrong product,

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number
  • Clear photos of the item
  • Photos of the packaging

After verification, we will arrange a replacement or another suitable solution.

11. Delivery Delays

Although we work with reliable courier partners, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • High order volume
  • Unexpected events beyond our control

We appreciate your patience in such situations.

12. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the Contact Us page or the communication channels listed on our website.

Thank you for choosing AK Emporium.